To ensure the security of transactions and personal information in electronic delivery channels, consumers are oriented on their roles and responsibilities, as follows:
Do not disclose Login ID and Password or PIN.
Do not store Login ID and Password or PIN on the computer.
Regularly change password or PIN and avoid using easy-to-guess passwords such as names or birthdays.
Password should be a combination of characters (uppercase and lowercase) and numbers and should be at least eight (8) digits in length.
Do not disclose personal information such as address, mother's maiden name, telephone number, social security number, bank account number or e-mail address — unless the one collecting the information is reliable and trustworthy.
Regularly check transaction history details and statements to make sure that there are no unauthorized transactions.
Review and reconcile monthly credit card and bank statements for any errors or unauthorized transactions promptly and thoroughly.
Check e-mail for contacts by merchants with whom one is doing business. Merchants may send important information about transaction histories.
Immediately notify the BSFI if there are unauthorized entries or transactions in the account.
Before doing any online transactions or sending personal information, make sure that correct website has been accessed.The official website of Philippine Business Bank is https://www.pbb.com.ph. Beware of bogus or "look alike" websites which are designed to deceive consumers.
Check if the website is "secure" by checking the Universal Resource Locators (URLs) which should begin with "https" and a closed padlock icon on the status bar in the browser is displayed. To confirm authenticity of the site, double-click on the lock icon to display a security certificate information of the site.
Always enter the URL of the website directly into the web browser. Avoid being re-directed to the website, or hyperlink to it from a website that may not be as secure.
If possible, use software that encrypts or scrambles the information when sending sensitive information or performing e-banking transactions online.
Install a personal firewall and a reputable anti-virus program to protect personal computer from virus attacks or malicious programs.
Ensure that the anti-virus program is updated and runs at all times.
Always keep the operating system and the web browser updated with the latest security patches, in order to protect against weaknesses or vulnerabilities.
Always check with an updated anti- virus program when downloading a program or opening an attachment to ensure that it does not contain any virus.
Install updated scanner softwares to detect and eliminate malicious programs capable of capturing personal or financial information online.
Never download any file or software from sites or sources, which are not familiar or hyperlinks sent by strangers. Opening such files could expose the system to a computer virus that could hijack personal information, including password or PIN.
Log-off from the internet banking site when computer is unattended, even if it is for a short while.
Always remember to log-off when e-banking transactions have been completed.
Clear the memory cache and transaction history after logging out from the website to remove account information. This would avoid incidents of the stored information being retrieved by unwanted parties.
Read and understand website disclosures specifically on refund, shipping, account debit/credit policies and other terms and conditions.
Before providing any personal financial information to a website, determine how the information will be used or shared with others.
Check the site's statements about the security provided for the information divulged. PBB's Data Privacy Notice and Policy is available via this link https://www.pbb.com.ph/data%20privacy.htm
Some websites' disclosures are easier to find than others — look at the bottom of the home page, on order forms or in the "About" or "FAQs" section of a site. If the customer is not comfortable with the policy, consider doing business elsewhere.
Do not send any personal information particularly password or PIN via ordinary e-mail.
Do not open other browser windows while doing online transactions.
Avoid using shared or public personal computers in conducting financial transactions.
Disable the 'file and printer sharing' feature on the operating system if conducting financial transactions online.
Contact the BSFI concerned to discuss security concerns and remedies to any online e-services account issues.
a) Automated Teller Machine (ATM) and debit cards
Use ATMs that are familiar or that are in well-lit locations where one feels comfortable. If the machine is poorly lit or is in a hidden area, use another ATM.
Have card ready before approaching the ATM. Avoid having to go through the wallet or purse to find the card.
Do not use ATMs that appear to have been tampered with or otherwise altered. Report such condition to the BSFI.
Memorize ATM card PIN and never disclose it with anyone. Do not keep those numbers or passwords in the wallet or purse. Never write them on the cards themselves. And avoid using easily available personal information like a birthday, nickname, mother's maiden name or consecutive numbers.
Be mindful of “shoulder surfers” when using ATMs. Stand close to the ATM and shield the keypad with hand when keying in the PIN and transaction amount.
If the ATM is not working correctly, cancel the transaction and use a different ATM. If possible, report the problem to the BSFI.
Carefully secure card and cash in the wallet, handbag, or pocket before leaving the ATM.
Do not leave the receipt behind. Compare ATM receipts to monthly statement. It is the best way to guard against fraud and it makes record-keeping easier.
Do not let other people use your card. If card is lost or stolen, report the incident immediately to the BSFI.
Do not disclose your Mobile Banking Pin (MPIN) to anyone.
Regularly change the MPIN.
Do not let other people use your mobile phone enrolled in a mobile banking service. If the phone is lost or stolen, report the incident immediately to the BSFI.
Be vigilant. Refrain from doing mobile banking transactions in a place where you observe the presence of "shoulder surfers".
Keep a copy of the transaction reference number provided by the Bank whenever you perform a mobile banking transaction as evidence that the specific transaction was actually executed.